Legal & Privacy

Distribution of La Prairie Products

To help ensure quality control, La Prairie products are distributed and sold exclusively by authorized distributors and retailers. If you obtain La Prairie products from any source other than an authorized distributor or retailer, you do so at your own risk and any La Prairie guarantee may be voided.

If you have any doubt about whether a particular retailer or distributor is authorized in Australia, please contact us at sales-au@laprairie.com or call us on 1800 649 849 Monday - Friday, 9.30am to 4.30pm EST (excluding public holidays).

By accessing or browsing this web site, you accept, without limitation or qualification, the following terms and conditions:

The laprairie.com.au web site, the La Prairie name and mark, and La Prairie's product names, images and packaging are protected from unauthorized use by the copyright and trademark laws. You are not granted any right to use, and may not use, any of La Prairie's copyrights and trademarks; however, you may download material from this web site solely for non-commercial, personal use by you. No part of this web site, including, without limitation, the text, designs, graphics, photographs and images contained therein, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without the prior written consent of La Prairie.

Any communications or materials you send to this web site by electronic mail or other means will be treated as non-proprietary and non-confidential. La Prairie is free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing La Prairie and its products.

This web site is intended for informational and entertainment purposes only. It is not intended to provide medical information or advice.

The La Prairie Website is tracking anonymized user data via Google Analytics and WebTrends tracking systems.

La Prairie uses reasonable efforts to include only accurate and up-to-date information on this web site; however, La Prairie makes no representations or warranties concerning such information and assumes no liability for errors or omissions therein. La Prairie reserves the right to change the information included in, and content of, this web site, including these terms and conditions of use, without prior notice. La Prairie is not responsible for the content of any other web site, including any web sites linked to this web site.

LA PRAIRIE IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEB SITE. WITHOUT LIMITING THE FOREGOING, THIS WEB SITE IS MADE AVAILABLE "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

PRIVACY AND SECURITY OF INFORMATION

Privacy Policy


La Prairie Group Australia Pty Limited trading as “La Prairie” ABN [insert] respects your privacy.  We set out below the way in which we will use, manage and protect your personal information in accordance with applicable Australian privacy legislation.  By providing your personal information you agree to this privacy policy.  This privacy policy may change from time to time, so please check back periodically to ensure that you are aware of any changes.

You can browse this website and view the content at any time without any personal information being collected.  La Prairie does not require personal information to gain access to this website, however, you will not be able to order products or utilise certain features that require registration or receive materials such as updates, unless such information is provided.

Collection of Personal Information

La Prairie Group Australia Pty Ltd will only collect your personal information when you knowingly and voluntarily provide us with that information, including when you:

1.    register or provide information on this website;
2.    purchase goods from this website;
3.    sign up to receive updates and other materials;
4.    send questions to us or request information about products, services, offers or features;
5.    request or receive customer or technical support.

The information we collect may include your name, address, telephone number and email address.  We may also collect other information such as your date of birth and product preferences.  If you purchase products online via this website you will be required to provide additional information including valid credit card details, your billing address and the delivery address.

Credit card information provided to us for online purchases is sent securely over the internet to our web site server using SSL encryption and cannot be intercepted by any third party during transmission.


Use and Disclosure

Any purchase data or personal information La Prairie gathers from you will never be shared with other companies. La Prairie Group Australia Pty Ltd only keeps your order information so that that we may contact you concerning your order, as well as update you with offers from La Prairie should you opt to receive correspondence.

Where you provide your personal information to us other than by placing an order we will only use that information for the purpose it was provided to us which may include responding to a query or comment forwarded by you. 


Personal information that you submit to us may be disclosed to a third party:
1.    to meet the purpose for which it was submitted including to provide you with products;
2.    to assist with internal site support operations including online product fulfilment, email services or technical support;
3.    if we are required or advised by law to disclose the information including, for example, to comply with a court order or regulatory investigation;
4.    if we have your consent to share the information;
5.    in the event of a merger, acquisition or any other change in the ownership of La Prairie or this website (in which case your personal information may be transferred to the new owner to that our website can continue its operations);
6.    to protect the safety and security of our customers and our website;
7.    to enable us to deal with any concern, issue or complaint that you have raised with us, including details of any such matter to La Prairie’s related bodies corporate overseas and also to professional advisors and service providers; or 
8.    via the SSL-protected credit card data transaction to our international payment system provider Elavon.


Access and accuracy

La Prairie Group Australia Pty Ltd is committed to keeping its records accurate, complete and up-to-date.

You can request access to, and correction and updating of, any personal information you have provided at any time.  If we disagree with any correction requested by you, a note recording the correction that you sought may (at your request) be attached to the relevant information so that it will always be read with that information.  You may also request that we delete your personal information.  Any such request should be made directly by emailing us at contact-au@laprairie.com. Whenever we receive such a request from you we will inform you of the action taken as a result of that request (whether or not the request is granted).

There may be some circumstances where we refuse to give you access to all your personal information and to delete all personal information you have asked us to delete.  This will only occur where we are required or authorised by law to refuse such requests.


Links

This website may contain links to other websites.  This privacy policy does not apply to, and cannot control the activities of, third parties who operate those websites.  We suggest that you check the privacy policy and terms and conditions of each and every website you visit.


Security

We use advanced SSL encryption technology so you can be assured of both safety and security. Your credit card information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it. Using https, we can ensure that no one intercepts any of your personal information while it is being sent.

In order to securely proceed through the purchase process, we recommend you to use Firefox 1.0 or better or Microsoft Internet Explorer 5.5 or better. You can confirm that you are using a secure connection during the forwarding of credit card information by looking for the “https” in your browser's window. If you still have concerns about giving out your credit card online, you may place an order by phone. See Contact Us for the details.

laprairie.com.au Shop Online uses cookies only to track your online shopping session.


Cookies

Cookies are pieces of information stored on your computer. The cookie used on laprairie.com.au is a session ID which lets us track your shopping cart. It is sent to our web site when you add to your shopping cart and checkout. It does not contain any information about you or your computer.


Contact us

You can phone our Customer Service Department on 1800 649 849, Monday through Friday, 9.00 AM to 5.00 PM EST or email contact-au@laprairie.com.  You can also contact us at:

La Prairie Group Australia Pty Ltd     
4 Khartoum Road                                     
North Ryde NSW 2113                                     

Main phone: +61 2 9888 0600            
Main fax: +61 2 9887 4417